Hats from the shop take 2-4 weeks too ship. Custom hats take 4-6 weeks. Standard shipping times are 2-7 business days. If you need your hat rushed, just let us know, we can work something out with you. That usually involves an extra fee. We want you to have what you ordered in time for whatever life event you've got, so we are happy to try to accommodate.
We insure all packages over $100 and there is tracking on every package.
An additional charge of $24.95 for International shipping.
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. For any additional information refer to your local customs agency. These fees are the responsibility of the buyer.
If the problem is our fault, such as the sizing being off, we will fix it. If the problem is simply that you don't like what you ordered, well, we typically do not accept returns for that but since we are humans and want you to love and wear what you bought, we will deal with it on a case by case basis. Everything must be in new and unused condition.