Shipping + Returns
Hats from the shop take 2-4 weeks too ship. Custom hats take 4-6 weeks. Standard shipping times are 2-7 business days. If you need your hat rushed, just let us know, we can work something out with you. That usually involves an extra fee. We want you to have what you ordered in time for whatever life event you've got, so we are happy to try to accommodate.
We insure all packages over $100 and there is tracking on every package.
An additional charge of $24.95 for International shipping.
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. For any additional information refer to your local customs agency. These fees are the responsibility of the buyer.
Thank you for choosing Jacqueline Michie Hats! We are committed to ensuring your satisfaction with our custom-made hats. Please review our return policy below:
Sizing Issues and Faults:
- If the sizing of your hat is incorrect due to our fault, we will gladly address the issue and make it right.
Please provide accurate measurements when placing your order to help us create the perfect fit for you.
Returns for Disliked Items:
- While we typically do not accept returns for items that you simply don't like, we understand that exceptional circumstances can arise.
- We will handle such cases on a case-by-case basis, as we genuinely want you to love and enjoy what you have purchased.
Please contact our customer service team to discuss the specific issue, and we will work with you to find a suitable resolution.
Condition of Returned Items:
- To be eligible for a return or exchange, all items must be in new, unused condition, and returned with all original packaging and accessories.
Please take care to ensure that the hat is properly packaged to prevent damage during return shipping.
Custom-Made Hat Returns:
- Due to the personalized nature of our hats, which are made specifically for each customer, we are unable to accept full returns.
However, we are committed to your satisfaction, and we will work with you to make things right.
- If you need to exchange your hat for a different size due to incorrect measurements, we offer hat exchanges.
- Please contact our customer service team within 30 days of receiving your hat to initiate an exchange.
Kindly note that you will be responsible for covering the shipping costs associated with the exchange.
- If you have any questions, concerns, or require assistance with your order, please don't hesitate to contact our customer service team.
- We are here to help and ensure that you have a positive experience with Jacqueline Michie Hats.
Please remember that this return policy applies specifically to Jacqueline Michie Hats and may differ from other products or brands. We appreciate your understanding and cooperation.