Shipping + Returns


USA SHIPPING:

For in stock purchases from the collection I will ship your purchase within 3-4 working days, through USPS First Class Mail. Standard shipping times are 2-7 business days. Priority shipping is available, you can select this during checkout. For custom orders expect 2-3 weeks for shipment.  Much of it depends on your custimaztion and in turn what materials I may have to source/order to complete your dream hat.

INTERNATIONAL SHIPPING:

International shipping takes anywhere for 7-30 days depending on location and customs. Please be patient, I am not responsible for delays. If you want faster shipping, please do not purchase the item, contact me so I can get you a price quote and adjust the listing to charge you for the proper shipping. I can not track international packages unless you are willing to pay for tracking which will cost anywhere from $20-$50.

Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and I am not responsible for those charges. For any additional information refer to your local customs agency. These fees are the responsibility of the buyer.

CUSTOM ORDERS:

I am happy to make or adjust any items to suit your needs. I can also work with you to design any kind of hat/adornment that you have in mind. I can handle most anything although it may take more time in the research and design.

Custom orders will require a non-refundable 50% deposit and may need extra time to complete depending on stock. I can complete most work in a matter of a couple days to a couple weeks depending on stock or if items need to be ordered.

 

I insure all packages over $100 and there is tracking on every package. Please ensure that your address is correct and that you have typed it correctly

-Jacqueline